Front Desk Volunteer Needed

Help us create a welcoming environment by being the first point of contact for Maryland New Directions. While delivering exceptional customer service, the Front Desk Volunteer greets visitors, clients, and employees, answers incoming calls, and responds to inquiries by providing information and directing visitors to appropriate resources.

Responsibilities

Greet visitors in a welcoming and professional manner
Ensure clients and volunteers sign in
Manage and direct visitors, guests, and clients and notify staff of guests’ arrival
Answer incoming calls and transfer to appropriate staff
Inform visitors or callers of the services that MND offers
Register potential clients for appropriate program opportunities
Distribute mail to appropriate staff
Manage N.O.W. drop-in computer lab hours by having clients register and notifying lab volunteers of their arrival during open lab hours

Requirements
Must have at least one year work or volunteer experience as a receptionist
Develop a working knowledge of all services provided at MND
Basic computer and typing skills needed
Must be customer service and detail-oriented
Must have ability to use a multi-line phone console or be trained
Must have the ability to communicate clearly, interact with a diverse population and remain flexible to the needs of the staff, volunteers, and clients

Availability
MND is open Monday-Friday 8:30a-4:30p
Some regular hours will be assigned based on need and volunteer availability
Receptionist back up needed periodically for 2-4 hour shifts

NOTE: Training will be provided prior to volunteering independently